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Student and Staff Technology Devices

The HCPSS Continuity of Learning plan engages students in teacher-supported and teacher-directed distance learning. Of utmost concern is equitable access to devices by all our 59,000 students.

Technology Requirements

Students will need access to a device. Families should evaluate their capability to access instructional materials online.

Please review the following minimum requirements for students to access online continuity of learning resources:

Student Technology Request

All HCPSS students in grades K-12 who request a device will receive one.

To change your previous response or to request a new device:

  1. Parents/guardians should log in to HCPSS Connect.
  2. From the left menu, last choice, select “Student Technology” then choose “Student Technology” near the top center of the screen.
  3. On the HCPSS Student Technology screen, use the drop down arrows to indicate the Technology Requested for each student. Changes are saved immediately.
  4. If a device has already been issued, it will appear in the inventory list. If a student already has a device issued, a new request will not be processed.
  5. Families will receive a confirmation email with necessary information, including pickup location, date and time.

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Student Technology Support

After receiving a Chromebook, families can use the directions for connecting a Chromebook to Wi-Fi to connect it to their home network. Students who forget their username or password can use the Account Self Service directions to retrieve their account credentials. If you or your child has questions on how to use the technology to access instruction or is having technical issues, please email your child’s principal.

Broken Devices

Students/parents should email their school principal, who will forward requests to the library media specialist and/or the elementary technology teacher to triage and attempt to resolve the issue. If it is determined that a repair is needed, school staff will enter a ticket in the HCPSS Web Help Desk application, which will engage HCPSS support technicians to manage the repair. If a repair cannot be done remotely, school staff will coordinate with families to select a date/time for families to exchange their broken device.

Returning Devices

Students who no longer need a borrowed device, should email their library media specialist, who will enter a return ticket. Library media specialists will work with families to schedule a date/time for families to return the device.

Student Mobile Technology Duties and Obligations

In alignment with Howard County Board of Education Policy 8080 Responsible Use of Technology and Social Media, students who are assigned portable technology devices, including Chromebooks, must adhere to provisions outlined in the policy and the HCPSS Mobile Technology Duties and Obligations notice, and may be fiscally responsible for lost, stolen or damaged devices.

Staff Technology Request

Staff should request a device by emailing their principal, who will forward approved requests to Technology Support. The email from staff should include the staff member’s name as seen in Workday, email address, school, and position. IT staff will contact the requestor to notify them when they can pick up a device from the Logistics Center.

Staff Technology Support

Broken Devices

Staff may contact techsupport@hcpss.org describing the problem, or have a Library Media Specialist enter a Web Help Desk ticket, which will engage support technicians. After triaging the issue, a Chromebook swap may be offered if it is determined that the device needs to be repaired. IT staff will contact the staff member with details on when and where they can exchange their broken device.

Returning Devices

Staff who no longer need a device should email Techsupport@hcpss.org. IT staff will contact the staff member with details on returning the device.