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Student and Staff Technology Devices

The HCPSS Continuity of Learning plan engages students in teacher-supported and teacher-directed distance learning. Of utmost concern is equitable access to devices by all our 59,000 students.

Technology Requirements

Students will need access to a device. Families should evaluate their capability to access instructional materials online.

Please review the following minimum requirements for students to access online continuity of learning resources:

Student Technology Device Request

All HCPSS students in grades K-12 who request a device will receive one.

To change your previous response or to request a new device:

  1. Parents/guardians should log in to HCPSS Connect.
  2. From the left menu, last choice, select “Student Technology” then choose “Student Technology” near the top center of the screen.
  3. On the HCPSS Student Technology screen, use the drop down arrows to indicate the Technology Requested for each student. Changes are saved immediately.
  4. If a device has already been issued, it will appear in the inventory list. If a student already has a device issued, a new request will not be processed.
  5. Families will receive a confirmation email with necessary information, including pickup location, date and time.

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Student Technology Support

After receiving a Chromebook, families can use the directions for connecting a Chromebook to Wi-Fi to connect it to their home network. Students who forget their username or password can use the Account Self Service directions to retrieve their account credentials. A variety of common self-help resources can be found on the Student Technology Resources Canvas community. If you or your child has questions on how to use the technology to access instruction or is having technical issues, please email your child’s summer programs teacher or administrator.

Broken Devices

Should an HCPSS Chromebook become broken over the summer, students/parents should bring the broken device to the HCPSS Logistics Center (9645 Gerwig Lane, Columbia, MD 21046) to receive a replacement device. The building will be open weekdays from 9 a.m.-1 p.m., through Friday, July 10, with the exception of being closed Friday, July 3. Beginning Monday, July 13, the Logistics Center will be open weekdays from 9-11 a.m.

Returning Devices

Students who will attend an HCPSS school for the 2020-2021 school year and who borrowed an HCPSS Chromebook should keep the device until school resumes in school buildings. Once school resumes in school buildings, students will return their borrowed Chromebook to their 2020-2021 school.

Students leaving HCPSS after the current 2019-2020 school year will need to return a borrowed Chromebook and/or hotspot either during the designated time provided by their current school or within a week of the student’s last day of enrollment and completion of coursework. Students who will return a Chromebook/hotspot outside their school’s designated time will need to bring the device to the HCPSS Logistics Center (9645 Gerwig Lane, Columbia, MD 21046). The building will be open weekdays from 9 a.m.-1 p.m., through Friday, July 10, with the exception of being closed Friday, July 3. Beginning Monday, July 13, the Logistics Center will be open weekdays from 9-11 a.m.

Student Mobile Technology Duties and Obligations

In alignment with Howard County Board of Education Policy 8080 Responsible Use of Technology and Social Media, students who are assigned portable technology devices, including Chromebooks, must adhere to provisions outlined in the policy and the HCPSS Mobile Technology Duties and Obligations notice, and may be fiscally responsible for lost, stolen or damaged devices.

Student Mobile Technology Hotspot Duties and Obligations

Students who are assigned portable technology devices, including hotspots, must adhere to provisions outlined in the policy and HCPSS Mobile Technology Hotspot Duties and Obligations notice.

Staff Technology Request

Staff should request a device by emailing their principal, who will forward approved requests to Technology Support. The email from staff should include the staff member’s name as seen in Workday, email address, school, and position. IT staff will contact the requestor to notify them when they can pick up a device from the Logistics Center.

Staff Technology Support

Broken Devices

Staff may contact techsupport@hcpss.org describing the problem, or have a Library Media Specialist enter a Web Help Desk ticket, which will engage support technicians. After triaging the issue, a Chromebook swap may be offered if it is determined that the device needs to be repaired. IT staff will contact the staff member with details on when and where they can exchange their broken device.

Returning Devices

All staff who are leaving the school system after the 2019-2020 school year must return all HCPSS technology devices and property, including but not limited to Chromebooks and hotspots, to the Logistics Center within a week of the staff member’s last day of work. Full details online.