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Open Access Aetna Select

There’s no requirement to select a PCP, or obtain referrals for specialty care. The network of medical providers and facilities is nationwide, offering a full range of primary care doctors and specialists. When you visit a network provider, you will pay a flat copay for your care. Network providers will handle all of the claims paperwork for you.

Important Note: In order to receive benefits from this plan, you must see a network provider.

  • Plan Overview (PDF)
  • HCPSS Group Number: 622787
  • Claims mailing address:
    PO Box 981106
    El Paso, TX 79998-1106
  • Customer Service Number and Hours: 888-502-3862; 8am-6pm EST; Monday-Friday.
  • 24 Hour Nurseline Support with Informed Healthline: 800-556-1555.
  • Aetna Voice Advantage® system – available 24 hours a day/7days a week.
  • Email Member Services through your secure member website new webpage.

Aetna Navigator Registration/Login new webpage

  • Look up a claim status.
  • Find a doctor, hospital or walk-in clinic. (Direct Link to DocFind new webpage)
  • Check account balances.
  • View and print your ID card.
  • Find out how to live a healthier life.
  • Learn about Beginning Right Maternity Program.
  • View your personal health record.

Aetna Navigator new webpage – Find discounts on other related services:

  • Gym Memberships and Weight Loss
  • Lasik Surgery
  • Over the Counter Vitamins
  • Massage Therapy
  • Dietary and Nutrition Counseling

Aetna InteliHealth – The Trusted Source new webpage – Locate news, articles and tools to help you lead a healthier life.

(Produced in partnership with Harvard Medical School.)

  • Read about diseases and conditions.
  • Learn how to create a healthy lifestyle.
  • Search our medical dictionary and drug resource center.

Aetna Mobile Apps new webpage

  • Find and contact a doctor
  • View your claims
  • View your Personal Health record
  • View your ID card