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Aetna Open Choice

When you need care, you have a choice. You can receive care within the network and pay less for your care. Or, you can choose to receive care outside the network and still receive benefits, but at a higher cost. There are no referral requirements.

Aetna’s nationwide Open Choice PPO network includes 934,260 health care providers; 159,100 of whom are Primary Care Providers (PCPs). This makes it easy to find a network doctor or a hospital, whether you are at home, work or traveling.

  • Plan Overview (PDF)
  • HCPSS Group Number: 622787
  • Claims mailing address:
    PO Box 981106
    El Paso, TX 79998-1106
  • Customer Service Number and Hours: 888-502-3862; 8am-6pm EST; Monday-Friday .
  • 24 Hour Nurseline Support with Informed Healthline: 800-556-1555.
  • Aetna Voice Advantage® system – available 24 hours a day/7days a week.
  • Email Member Services through your secure member website new webpage.

Aetna Navigator Registration/Login new webpage

  • Look up a claim status.
  • Find a doctor, hospital or walk-in clinic. (Direct Link to DocFind new webpage)
  • Check account balances.
  • View and print your ID card.
  • Find out how to live a healthier life.
  • Learn about Beginning Right Maternity Program.
  • View your personal health record.

Aetna Navigator new webpage – Find discounts on other related services:

  • Gym Memberships and Weight Loss
  • Lasik Surgery
  • Over the Counter Vitamins
  • Massage Therapy
  • Dietary and Nutrition Counseling

Aetna InteliHelath – The Trusted Source new webpage – Locate news, articles and tools to help you lead a healthier life.

(Produced in partnership with Harvard Medical School.)

  • Read about diseases and conditions.
  • Learn how to create a healthy lifestyle.
  • Search our medical dictionary and drug resource center.

Aetna Mobile Apps new webpage

  • Find and contact a doctor
  • View your claims
  • View your Personal Health record
  • View your ID card