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HCPSS Connect – Frequently Asked Questions

General FAQs

How will I log in?

You can log in through Click on the “HCPSS Connect Login” button in order to be redirected to the login page. Your Username is your email address (the email address provided to your child’s school at the time of registration). To activate an account or if you forgot your password, use the link provided on the login page. For additional assistance, please contact your child’s school.

To report a Login issue, visit HCPSS Connect Help.

What kinds of training and informational materials will be available to me?

For resources on using HCPSS Connect, please visit HCPSS Connect Guides.

How do I set up notifications in Canvas?

Parents automatically receive Announcements and Inbox notifications from Canvas. Notification settings apply to all courses in which parent’s children are enrolled. They are not specific to a course or student. View the Canvas notification preferences guide for more information.

What notification options are available in Canvas?

Parents can customize the volume, the medium (email, text, twitter, etc.) and the frequency of communications regarding their student’s courses. Real time grades are visible at all times. Please refer to this guide for additional information.

Is there a notification option in Canvas that let’s me know when my child’s grade falls below a certain value in a course?

Parents can select to receive an email notification when their child’s grade falls below a certain threshold in any class. Please refer to this guide for more information on setting this notification option.

Parents can also set up alerts on their mobile phone using the Canvas Parent app. Once downloaded, login with your HCPSS Connect email address and password. Refer to this guide for additional information.

How will I receive technical support?

There are links to many resources at HCPSS Connect and additional resources available within the Canvas Learning System and the Synergy SIS. For additional support, please contact your child’s school.

To report a Login issue, visit HCPSS Connect Help. For resources on using HCPSS Connect, visit HCPSS Connect Guides.

Where will I see my child’s individual assignment and assignment scores?

Individual assignments and assignment scores are viewable in Canvas. Assignments and assignment scores are for middle and high schools only. Elementary school levels do not use this functionality at this time.

What is Synergy’s part in the gradebook?

Synergy will remain the primary system for recording interim, quarterly and/or final grades. Grades will appear in Synergy as they appear on the interim and quarterly report cards at the end of each marking period.

Secondary Assignments & Grades

How will teachers distribute and collect assignments?

Secondary teachers have the option to either assign assignments digitally through the Canvas Learning System or use traditional assignment methods and simply track progress in Canvas.

Where will I find my child’s grades?

For students in middle and high school, scores on individual assignments and quarterly averages can be accessed from the Canvas Learning System. Interim report cards and quarterly report cards can be accessed from the Synergy Student Information System.

Emergency Procedure Card in Family File

Where will parents complete their child’s Emergency Procedure Card?

In HCPSS Connect, Family File is where parents will find all of the information historically located on the Emergency Procedure Card. From Family File, parents will be able to provide all of their contact information, medical considerations, and preferences in approximately 10–15 minutes.

Will last year’s information automatically transfer to this year’s Family File?

Most information will be there from last year when you log in for the first time. Please review all information and update if necessary.

Where should I go for help completing my Family File if I encounter any challenges?

You should contact your child’s school for help if you encounter problems while completing the Family File. For login issues, please visit HCPSS Connect Help.

Course Pages & Calendars

What is happening to the websites that teachers created for their classes?

After logging into HCPSS Connect, there are “courses” set up for each class your child is registered to take in the Canvas Learning System. Every course will contain all of the information teachers would typically post on their websites such as class and teacher information, and content resources.

What kinds of materials will teachers post in their courses?

Teachers will have the ability to include informational content, class assignments, videos, quizzes, projects and discussions. All teachers will be able to utilize the Canvas Learning System features of announcements, course calendars, teacher home pages, and integrated instructional tools including audio, video, text and other digital tools. Middle and high school teachers can utilize additional features, such as assignments, scores and day-to-day grades as well as grade notifications.

Will I be able to sync course calendars with my personal calendar?

Calendars found in the Canvas Learning System can be exported into popular personal calendars such as iOS, Google, Outlook, etc.

How do I know if the teacher has given an assignment to my child?

Parents can set Canvas notifications on course activities like creation of an assignment, submission, due date change, etc. Refer to this guide for more information.

Parent Teacher Conferences

How do I schedule Parent Teacher Conferences?

You will schedule your Parent Teacher Conferences in HCPSS Connect. Click on the Conference tab in the left navigation panel and click Parent Conferences. Select the conference time you want for each class listed. Check with your school for the date when you can start scheduling conferences. For resources on scheduling conferences, please visit HCPSS Connect Guides.