Strategic Priority 4 - Goal 4
Objective
Improve operational responsiveness survey ratings
Measure
Survey ratings of operational responsiveness
By 2029, HCPSS will have implemented a feedback survey on operational responsiveness and set targets for a majority of staff survey responses to have favorable ratings regarding the responsiveness of staff in addressing operational items.
Equity commitment
HCPSS will disaggregate staff survey results by operational area (e.g., work tickets, food and nutrition, bus services) and by building to ensure positive experiences across HCPSS campuses.
Annual Targets
Percentage of staff reporting favorable operational responsiveness
| Area | 2024 Actual | 2025 Target | 2026 Target | 2027 Target | 2028 Target | 2029 Target |
|---|---|---|---|---|---|---|
| Work Tickets | na | Identify operational responsiveness survey | Collect baseline | TBD | TBD | TBD |
| Food and Nutrition | na | Identify operational responsiveness survey | Collect baseline | TBD | TBD | TBD |
| Bus Services | na | Identify operational responsiveness survey | Collect baseline | TBD | TBD | TBD |
Why was this measure selected?
HCPSS aims to build dynamic systems to help staff plan, allocate, and monitor resources to ensure safe and healthy environments that prioritize need and advance equitable outcomes. In alignment with this goal, HCPSS will establish transparent ways to report on customer satisfaction and task completion throughout the work of the Division of Operations.
How were targets set?
Targets for operational responsiveness survey ratings will be determined after baseline data are collected.