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Reporting Concerns/Office of the Ombudsman
Howard County Public School System employees are
committed to parental, family, and community involvement
in the educational process. Parents, families, and
community members are active partners in educating
children and assume a vital role in ensuring success in
school. There will be times when a parent, guardian, or
custodian may need to make an inquiry of school system
employees to address a concern.
Parents Guide and Concern Form
This guide outlines the steps -- both informal and
formal -- for responding to parental school-based
concerns so that inquiries or problems are resolved as
quickly and satisfactorily as possible.
Resolving School Concerns and Complaints (pdf)
 Format: Tri-fold brochure optimized for
printing.
(Translations: Spanish, Korean, Chinese, Vietnamese)
Parent Concern
Form (pdf)
As referenced in the guide above, this form is used
as part of the Formal Process of outlining specific
concerns.
Office of the Ombudsman
The Ombudsman serves as an independent, neutral party in responding to reported complaints and makes every effort to handle complaints fairly and thoroughly, to report findings, and to assist with the equitable resolution of conflicts. All communication is held in confidence and is not disclosed unless permission to do so is provided.
The Ombudsman reports directly to the Board of Education, and is available to any individual who feels a concern or complaint has not been satisfactorily addressed through established processes, as outlined in the brochure above.
Contact Information
Rose Dennison, MSW, LGSW
Ombudsman
410-313-6850 - Office
443-869-1474 - Cell
410-313-1590 - Confidential fax
ombudsman@hcpss.org
Core office hours:
Monday - Thursday
9 a.m. - 3:30 p.m.
(Other days and hours as needed)
Ombudsman's
Citizen/Employee Complaint Form (pdf)
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